Terms And Conditions
Welcome to Ditas Home Cleaning (“Ditas,” “we,” “our,” or “us”). By accessing our website or booking services through https://ditashomecleaning.com/, you agree to the following Terms & Conditions. Please read them carefully.
Services
Ditas Home Cleaning provides residential and short-term rental cleaning services. All services are delivered based on the details provided at the time of booking.
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- Service scope is limited to the package selected
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- Any additional requests may require extra charges
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- We reserve the right to refuse service if conditions are unsafe or unsanitary
Booking & Payments
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- All bookings must be made through our website or approved communication channels
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- Payment is required to confirm your appointment
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- Prices are subject to change without prior notice
By submitting payment, you authorize Ditas Home Cleaning to charge the provided payment method according to your selected service or subscription plan.
Cancellation & Rescheduling Policy
At Ditas, we value your time and ours. Please review our cancellation policy carefully.
Cancellations
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48+ hours before service
Refund to the original payment method (processed within 1–5 business days). -
Within 48 hours of service
A 25% cancellation fee applies. -
Within 24 hours of service
Cancellations made within this window are non-refundable, as the appointment time and staffing have already been secured exclusively for you. -
Rescheduling within 24 hours
You may reschedule one time within 24 hours of your appointment. The service remains non-refundable.
Rescheduling & Cancellations
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24-Hour Policy: Rescheduling requests made within 24 hours of the scheduled appointment are not permitted.
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Non-Refundable Status: Services within the 24-hour window remain non-refundable to ensure our teams are fairly compensated for their reserved time.
Recurring Cleaning Subscriptions
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Scheduling: Ongoing services are automatically scheduled based on the day and time of your initial booking.
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Account Management: You can modify your service frequency, preferred timing, or payment methods at any time via your Ditas Online Account.
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Billing Cycles: Billing occurs according to your chosen frequency (Weekly, Bi-weekly, or Monthly).
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Commitment: To maintain our discounted recurring rates, subscriptions may be canceled after a minimum of two completed billing cycles. Standard cancellation policies apply to all subscription sessions.
Service Reliability & Repeated Cancellations
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To protect the stability of our local workforce, accounts exceeding two cancellations or refunds will be subject to a 35% administrative fee on the third and all future requests.
Property Access & Safety
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Entry Requirements: Clients are responsible for ensuring our team has safe, unobstructed access to the property at the scheduled time.
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Lock-outs: If our team cannot access the property, the appointment will be treated as a late cancellation and remains non-refundable.
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Pet Policy: For the safety of your pets and our staff, please ensure all pets are secured in a comfortable area during the service.
The Ditas Satisfaction Guarantee
Your peace of mind is our priority. If you are not satisfied with your results:
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Notify us within 24 hours of service completion.
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Our management team will review your concerns and provide a resolution, which may include a complimentary re-clean of the specific areas in question.
Limitation of Liability
Ditas Home Cleaning is committed to excellence, but we are not liable for:
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Pre-existing wear and tear.
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Damage resulting from faulty fixtures or improper installations.
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Items not explicitly disclosed as fragile, antique, or of high value.
Policy Updates
We reserve the right to modify these Terms & Conditions. All updates will be published immediately on this page to ensure continued transparency.
📧 Sparkle@ditashomecleaning.com
Privacy policy
At Ditas Home Cleaning, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit or interact with our website at https://ditashomecleaning.com/.
This policy applies only to information collected through our website and online services.
What This Policy Covers
This Privacy Policy explains:
- What personal information we collect and how it is used
- What choices you have regarding your information
- How we protect your data
- How you can access, update, or correct your information
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website. We collect information that you voluntarily provide to us through:
- Contact forms
- Booking or service request forms
- Email, phone, or text communication
- Interaction with our website
We do not sell, rent, or trade your personal information.
How We Use Your Information
Your information may be used to:
- Respond to inquiries and customer support requests
- Schedule and manage cleaning appointments
- Process payments and billing
- Send service updates, reminders, or confirmations
- Understand website usage and customer preferences
- Improve our services and overall customer experience
We may collect technical data such as IP address, device type, browser type, and approximate location to help us analyze usage trends and improve our platform.
Your information is only shared when necessary to fulfill your request (for example, processing payments or scheduling services). We do not share personal data with third parties outside our business unless required to complete a service or comply with legal obligations.
Unless you request otherwise, we may occasionally contact you regarding service updates, promotions, or changes to this Privacy Policy.
Your Access to and Control Over Information
You have full control over your personal information. At any time, you may:
- Request to see what information we have about you
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- Request corrections or updates to your data
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- Express concerns about how your information is used
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- Opt out of future communications
To make any of these requests, please contact us using the information provided at the end of this policy.
Data Security
We take strong precautions to protect your information both online and offline.
Sensitive information submitted through our website (such as payment details) is encrypted and transmitted securely. You can verify this by checking for “https” and the lock icon in your browser’s address bar.
Access to personal information is limited to authorized staff who require it to perform specific job-related tasks, such as billing or customer service. Our systems and servers are maintained in secure environments to prevent unauthorized access.
Cleaning & Related Services
When booking a cleaning service (including standard home cleaning, deep cleaning, move-in/move-out cleaning, or Airbnb cleaning), we may request:
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- Contact details (name, email, phone number)
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- Service address
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- Payment information
This information is used strictly for billing, scheduling, and service fulfillment. If there is an issue processing your request, we may use this information to contact you.
Cookies & Website Tracking
Our website uses cookies and similar technologies to:
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- Improve website performance and functionality
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- Recognize returning visitors
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- Analyze user behavior and preferences
Cookies help us understand which services are most useful to our visitors so we can improve your experience. You may disable cookies through your browser settings if you prefer.
Third-Party Links
Our website may include links to external websites. Please note that we are not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.
Text & Email Communications
By submitting your contact information, you may receive service-related messages such as appointment confirmations, reminders, or updates. Promotional messages are optional and you may opt out at any time.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, along with the updated effective date.
Contact Us
If you believe we are not complying with this Privacy Policy, or if you have any questions or requests regarding your personal information, please contact us:
Ditas Home Cleaning
Website: https://ditashomecleaning.com/
Email: Sparkle@ditashomecleaning.com
Cookie Policy
This Cookie Policy explains how Ditas Home Cleaning uses cookies and similar technologies on https://ditashomecleaning.com/.
What Are Cookies?
Cookies are small text files stored on your device that help websites function efficiently and improve user experience.
How We Use Cookies
We use cookies to:
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- Improve website functionality
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- Understand visitor behavior and traffic patterns
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- Remember user preferences
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- Enhance booking and navigation experience
Types of Cookies We Use
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- Essential cookies – Required for website functionality
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- Analytics cookies – Help us understand how visitors use our site
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- Performance cookies – Improve speed and usability
Managing Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
Third-Party Cookies
Some cookies may be set by third-party tools used for analytics or website functionality. These third parties manage their own privacy practices.
Updates to This Policy
We may update this Cookie Policy periodically. Any changes will be posted on this page.
Contact Us
If you have questions about our use of cookies, contact us at:
📧 Sparkle@ditashomecleaning.com
