At Ditas Home Cleaning, we respect your time and ours. To ensure reliable scheduling and fair treatment for both our clients and cleaning professionals, please review our policy below:

Appointment Cancellations

• 48+ hours before service
  Refund to the original payment method (processed within 1–5 business days).

• Within 48 hours of service
  A 25% cancellation fee applies.

• Within 24 hours of service
  Cancellations made within this window are non-refundable, as the appointment time and staffing have already been secured exclusively for you.

• Rescheduling within 24 hours
  You may reschedule one time within 24 hours of your appointment. The service remains non-refundable.

Scheduled Cleanings & Subscriptions

• Services are scheduled based on the date and time of your first booking.

• You may change frequency, time, or payment details anytime from your account.

• All cancellations and reschedules follow the same policy above.

• Billing frequency:

  • Weekly services are charged weekly

  • Biweekly services are charged biweekly

  • Monthly services are charged monthly

• Subscriptions may be canceled after two billing cycles.

Service Reliability Policy

To ensure consistent scheduling for our team and clients, accounts with more than two cancellations or refunds will incur a 35% service fee on the third and all subsequent requests.

Questions? Reach us at: Sparkle@ditashomecleaning.com

We value long-term relationships and strive for 100% satisfaction.