Ditas Home Cleaning
Ditas Home Cleaning

Frequently Asked Questions

Ditas service Area?

  • Brigham City
  • Clearfield
  • Farmington
  • Layton
  • Ogden
  • Salt Lake City

Trust & Protection

Are you a licensed and insured cleaning company?

Absolutely. Ditas Home Cleaning is fully licensed and insured. We prioritize your peace of mind, ensuring that your home—one of your most valuable assets—is protected while our professional team is on-site.

Do you offer a satisfaction guarantee?

Yes! we stand behind the "Ditas Difference" with a 100% Satisfaction Guarantee. If any area of your home isn’t up to our high standards, contact us within 24 hours. We will return and re-clean those specific areas at no additional cost to you.

Booking & Payments

Which payment methods do you accept?

We accept all major credit and debit cards. As a modern e-commerce service, we also offer flexible installment plans through our payment processor, allowing you to split your service cost into manageable payments.

How does the "Pay-in-Installments" option work?

At checkout, you can choose to split your total into 6 interest-free monthly payments. There are no hidden fees and no hard credit checks. It’s a simple "Clean Now, Pay Later" solution to fit your budget!

Can I pay with cash or check after the service is done?

Can I pay with cash or check after the service is done?

Our Services & Packages

Do you offer recurring cleaning services?

We do! We offer flexible schedules to keep your home consistently fresh, including:

 

  • Weekly (every 2 weeks)

  • Bi-weekly

  • Monthly

How long does a typical cleaning take?

We charge a Flat Rate based on the results, not the hour. While every home is different, here are our typical estimated timeframes:

  • Sparkle and Shine package: Minimum 45 minutes (ideal for studios/1-bedrooms).

  • Deep Clean Package: Adds 1+ hours to your standard service depending on condition.

  • Move-in/Out: 1+ hours to your standard service depending on condition.

  • Airbnb Host Service: 1+ hours to your standard service depending on condition.

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What exactly are "Add-ons"?

Add-ons are specialized sub-services you can include for a small fee, such as cleaning the inside of the oven, scrubbing walls, or interior window washing. You can easily select these while booking online.

Do you offer commercial or office cleaning?

Currently, we specialize exclusively in residential cleaning. This allows us to focus 100% of our expertise on making Utah homes healthier and more comfortable for families.

Logistics & Scheduling

Can I book a same-day cleaning?

Yes! Based on availability, you can book a professional cleaning with as little as 2 hours' notice. If you have an urgent request, reach out via our Live Chat for the fastest confirmation.

What is your cancellation and rescheduling policy?

We know life is unpredictable. You can reschedule your booking to any future date. If you need to cancel entirely, we offer a flexible policy—please refer to our [Cancellation Policy Page] for full refund details.

What are your hours of operation?

Our cleaning teams are active Monday through Saturday, 10:00 AM – 5:30 PM. While we are closed on Sundays, we can occasionally make exceptions for special circumstances—just ask!

Do you bring your own cleaning supplies and equipment?

Yes. We arrive fully equipped with premium, eco-friendly products and professional-grade vacuums and tools. You don't need to provide a thing, though we are happy to use your specific products if you prefer.

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