At Ditas Home Cleaning, transparency and fairness are important to us. This Refund Policy explains when refunds are available.

Eligibility for Refunds

• 48+ hours before service
  Refund to the original payment method (processed within 1–5 business days).

• Within 48 hours of service
  A 25% cancellation fee applies.

• Within 24 hours of service
  Cancellations made within this window are non-refundable, as the appointment time and staffing have already been secured exclusively for you.

• Rescheduling within 24 hours
  You may reschedule one time within 24 hours of your appointment. The service remains non-refundable.

Non-Refundable Situations

• - Same-day cancellations

• - Missed appointments due to lack of access

• - Services already performed

• - Rescheduled services within 24 hours

Subscription Refunds

• - Subscription services follow the same refund and cancellation rules

• - Subscriptions may only be canceled after two billing cycles

• - Partial refunds for completed billing cycles are not provided

Excessive Refund Requests

To protect our team and service availability:

• - Accounts with repeated refund requests may incur additional fees

• - A 35% fee applies after the second cancellation or refund request

Refund Questions

If you have concerns or believe a refund request was handled incorrectly, please contact:
📧 Sparkle@ditashomecleaning.com